Searching
How do I find available hotels for the period I want
to stay?
In the search menu,
Please Select type Hotels-Studios-Apartments-Maisonettes or Houses
Enter the Arrival date and how many nights you wish to stay
You must also Tick the number of Persons
and Click on “Search availability”
Where can I find the contact details of the hotel?
You can find the address on the hotel page. The contact details will be given, after you have made the reservation, in the confirmation email.
Where can I find the directions to the hotel?
At
the bottom of the overview page of the hotel you can find travel information
with details on location and directions. There is a map of the local area around the hotel.
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Room Types
What's the difference between a Double room and a Twin room?
A
double room has one double bed. A twin room has two single beds.
We have two small children; can we get extra beds in the room?
In
general only one extra bed for one child is available at a minor additional
charge. However, please note that this facility depends on each hotel’s
policy and availability.
Can I book an extra bed for a third person in a double room and at what
costs?
It
will depend on each hotel’s policy and availability. Once
you have retrieved the availability for a specific hotel with the requested
dates, (by clicking on the room name), you can access the room overview.
If the possibility and the costs of an extra bed in the room are not specified
in the room overview, it may still be possible for us to
arrange this. E-mail customerservice@holidays-samos.gr
with details of your requirements.
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Pricing
Are the rates on your website per person or per room?
All rates on the HOLIDAYS-SAMOS.GR website are per room per stay, unless stated differently.
Do I pay a reservation fee?
No,
HOLIDAYS-SAMOS.GR will not charge you a reservation fee.
Is breakfast included in the price?
Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.
Is the air conditioning included in the
prices?
It is ONLY if it appears on the overview for each hotel as ‘Included in the rates is..... air conditioning’.
Are taxes included in the room rates?
Once you have retrieved the availability for a specific hotel for the requested dates, you can click on the room name to find information about breakfast, taxes and room facilities.
Do you offer special discounts (for seniors, airlines employees, etc)?
Holidays-samos.gr provides the best available rates for the dates of your stay. The discounts are already included and therefore it is not possible to have any other discount on the confirmed price.
Can I use discount vouchers (e.g. issued by magazines, shops, etc.)?
No, via our website it is not possible. You will have to book through the organization issuing the voucher.
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Credit Cards
and Payments
Why does HOLIDAYS-SAMOS.GR need my credit card details?
Hotels require a deposit payment in order to guarantee your reservation.
Does the hotel
need a deposit or a payment in advance?
All accommodation and car rental reservations require 50% holding deposit online payment by credit card in order to validate your Booking. The remaining balance payment of your stay you pay at the hotel.
What types of credit card can I use to pay for the reservation?
MasterCard, Visa and American Express are accepted. However, it is possible that the hotel does not accept all of these for payment. Please check at the bottom of the overview page of the hotel in the “Hotel Policies” section for ‘Accepted credit cards’
Can I pay for my stay in advance?
Please note that such arrangements depend on each hotel’s policy. Therefore, you will need to contact the hotel directly. The hotel’s contact details can be found in your reservation confirmation e-mail.
Can I pay for my stay at the hotel with a different credit card than the one used to guarantee the reservation?
You can pay at the hotel using the payment method of your choice.
My credit card has been charged and I need to cancel. Can I still get a refund?
If you cancel your booking in accordance with the hotel’s cancellation policy, 
HOLIDAYS-SAMOS.GR will immediately refund all your holding deposit.
I do not have a credit card. Can I still book a room?
Yes, you can make your booking by emailing us on: bookings@holidays-samos.gr with your chosen hotel or by phone on 0030 6932410803.
You can pay the holding deposit by Bank transfer.
ALPHA Bank, Karlovasi, Samos, 83200 Greece
NAME: IOANNIS ARCHONTOULIS
IBAN: GR9101406060606002310000612
SWIFT (BIC) CRBAGRAAXXX
Is it safe to fill in my credit card number? How secure is the HOLIDAYS-SAMOS.GR
website?
Your
credit card information is ONLY
received by Alpha Bank’s secure server Delta Pay card processing system. Delta
Pay uses the industry standard "Secure
Socket Layer (SSL)" technology to encrypt your credit card details,
verified by Visa and GeoTrust. Our server and network are protected by
firewalls against unauthorized access. Therefore we can guarantee that every
transaction made is 100% safe.
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Reservation Process
How do I know that my reservation is confirmed?
When you have completed the four steps of the reservation process, within a couple minutes you will receive an email from HOLIDAYS-SAMOS.GR acknowledging that your booking form has been received.
If you have not received the acknowledgment email of booking within 2 hours after submission, it means we have not received it and you must resubmit it.
Once the credit card payment is successfully processed, we will email your CONFIRMATION/ACCOMMODATION VOUCHER to you. It will show your reservation and hotel details as well as your booking number, please print it out as you need to present it on arrival at your chosen accommodation.
Can I book a hotel room by telephone or email?
Yes, please call us during office hours (10:00 - 17:00 weekdays) on
0030 6932410803 or send an email to customerservice@holidays-samos.gr.
I have booked a hotel but I did not receive a confirmation by email.
What do I have to do?
The most common reason for not getting a confirmation email is typing your email address incorrectly. Therefore, please double check your email address before finalizing your reservation. Also we have noticed that in some cases our confirmation email may end up in your spam folder. If you do not receive an email from us after you have made a booking, please let us know by sending an email (with your booking details) to customerservice@holidays-samos.gr
How many rooms can I book in one reservation?
Only 1 (one) room can be booked in any one reservation. You can book another room by repeating the search and booking process. If you want to make a group reservation please send us an email to groups@holidays-samos.gr
It is possible to book a meeting room.
Can I book a hotel for day use?
Unfortunately it is not possible to book a hotel for day use. The minimum that can be booked through our website is four nights.
What are the minimum booking days for rate quoted?
The minimum booking days for the quoted rates is 4 (four). You can book for less days by emailing us on: bookings@holidays-samos.gr with your chosen hotel or by phone on 0030 6932410803.
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Hotel Policies and Facilities
What are the check-in and check-out times of a hotel?
The check-in and check-out times differ. You will find them on the “Hotel Policies” section at the bottom of the overview page of the hotel. If you are going to arrive late or very early, we advise you to inform the hotel directly by using the contact details you will find in your confirmation email.
How can I request an early check-in or late check-out time?
We advise you to contact the hotel. You will find the contact details of the hotel in your confirmation email.
I
will be arriving late in the evening at the hotel. Can I still check-in?
You will find the check-in times on the “Hotel Policies” section at the bottom of the overview page of the hotel. We advise you to contact the hotel to make sure you can check-in late. You will find the contact details of the hotel in your confirmation email.
How do I know if the hotel has parking facilities?
On the overview page of the hotel, you will find more details if parking facilities at or nearby the hotel are available. If this information is not specified, please send an e-mail to customerservice@holidays-samos.gr and we will check for you.
How can I find out if the hotel offers a shuttle service and how can I
book it?
Please check in the section “Hotel Facilities – Services” whether the hotel offers shuttle service. If so, please contact the hotel directly in order to arrange it, once your reservation has been confirmed. You will find the hotel’s contact details in the confirmation email.
How do I find out if a hotel allows pets?
Please check in the section “Hotel Facilities – Services” on the overview page to find out whether the hotel allows pets.
How do I find out if a hotel has a certain facility, e.g. a lift?
You can check the “Hotel Facilities” on the overview page of the hotel.
What do I do when I have a question about the room or hotel not
specified in the overview information?
We advise you to contact the hotel directly You will find the contact details of the hotel in your confirmation email.
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Cancellation
How can I cancel or change my booking?
You can cancel your reservation or send us a request for a modification by clicking on the link at the bottom of your confirmation email bookings@holidays-samos.gr
Do I pay a cancellation fee?
HOLIDAYS-SAMOS.GR will never charge you a cancellation fee. However, in order to avoid a cancellation fee from the hotel, please make sure you cancel on time according to the cancellation policy of the hotel. You will find the cancellation policy on the “Hotel Policies” section at the bottom of overview page of the hotel
How do I know that my booking has been cancelled?
After you have cancelled your reservation you will receive an email to confirm your cancellation. If you do not receive the cancellation email, please send an email with the details of your reservation to customerservice@holidays-samos.gr.
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